CX leaders are facing a new challenge
As your business expands, so does complexity—more systems, data, SKUs, compliance, decision trees, and evolving processes. Streamlining workflows for your agents at the pace of your business becomes challenging.
You can’t leave customers frustrated anymore
Zingtree helps you deliver the knowledge, experience, and decision trees to your agents and customers, so they can efficiently manage workflows.
Integrate your apps for unified end-to-end CX experiences
- Turn complex processes into simple agent workflows fast with Author Assist AI
- Integrate workflows into your systems to guide agents through customers conversations
- Automate more processes and help agents act faster with CX Actions
- Embed workflows for customers on your website as self-help
- Adapt workflows to each customer by responding to a person’s unique context and intent
- Enable customers to find accurate answers and fix issues themselves with CX Answers
- Create interactive knowledge bases and FAQs without any coding
- Prevent agent mistakes by adhering to your knowledge base and guides
- Assist agents in choosing the right product configuration for each customer
Take a product tour
Choose your industry and experience Zingtree through the author, agent, or customer perspective.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Quote generators
- Preliminary screening process
- Survey automation
- Pre-visit preparation & reminder
- General patient support
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Quote generators
- Compliance automation
- Pre-visit preparation & reminder
- Preliminary screening process
- Customer support
- Automated surveys
- Open enrollment & underwriting
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Product Selectors
- Automated surveys
- Quote generators
- Appointment Rescheduling
- Upsell & Cross-sell
- Retention Management
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Quote generators
- Preliminary screening process
- Survey automation
- Pre-visit preparation & reminder
- general patient support
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Customer support
- Automated surveys
- Quote generators
- Upsell & cross-sell
- And many more!
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Customer support
- Preliminary Screening process
- Quote generators
- Survey automation
- Quote generator
- Card replacement
- Call routing
- And many more!
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Customer support
- Automated surveys
- Quote generators
- Upsell & cross-sell
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Drive more value out of your CX Apps
Your workflows automatically connect across your systems, apps, and website to maximize efficiency and personalize every experience.